Customer support is a possible asset for every e-commerce website, even in the simplest minimum of forms. Online ticketing systems, frequently asked questions, live chat, and knowledge bases are all efficient ways of managing online customer support.
A ticketing administration is specifically designed for managing a directory of items for a certain group of people. You can offer many such systems for online use. Efficient search engines and relational databases range from simple public domain systems. It developed around DBM formats or text-based databases to complex business software.
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There are two types of ticketing systems for system administration:
Trouble Ticket System – used to organize issues placed by the user community of a particular network. This ticketing system specifically assumes that there is a definite solution to every reported issue, even if it is the same. After initially solving the problem, the information used is stocked for future use.
Task Tracking System – Used to track the tasks currently being performed and carried out by system administrators. They are used for task lists and 'to-do' systems. These do not involve the general public and are only used by system administrators.
Both ticketing systems operate on the same rules. Primarily, each 'to-do' item or request, or 'ticket', as it is commonly known, is allocated a 'ticket' number, which is used to monitor each to-do item or request. Is done for The information related to each ticket is kept in a database and can be used for future orientation.