Decision making is not a career skill that most people have experience with prior to becoming a new manager. Many people who become a new manager often are overwhelmed from the amount of decisions they are required to make.
They are surprised. This is because most managers make the decisions and the staff adheres to them. Decision making is a skill that can be learned in courses in an employee development program. This type of training will help a person learn how to make important decisions quickly which are for the benefit of the organization.
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Prioritization is another skill which can be learned through an employee development program. Having the ability to prioritize issues is very important in managerial work. Before people become managers, the most they might prioritize is who's email they will return first.
You must have the ability to prioritize issues when you are a manager because big events will occur. An employee may do something to affect the best client you have while another employee does something to impact several. You need the ability to prioritize who comes first and which issues are most important.
Delegation is not a common skill that new managers have. If the person came out of a leadership position then most likely they didn't delegate too much but rather encouraged and shared information. Managers need to be capable of both delegating tasks to employees and ensuring that the tasks are getting done successfully. Delegation can be learned in classes through an employee development program also.